ABSTRACT
This paper shows the importance of technology in mitigating the spread of Covid-19 which has significantly changed the lives of people, affecting health, livelihood, and the global economy due to the closure of international borders. It has promoted social distancing and increased the need for measures that can eliminate the impact of COVID-19 related issues and outcomes. The research investigates the ways technology can benefit to support teams in preventing Covid-19. It also aims to examine the main advantages of drones during Covid-19. In addition to suggesting the use of drones to fight the Covid-19 pandemic. The inability of some countries to cope with the virus and the effective use of drones to deal with it highlights its importance. However, there is a need to adjust some cultures to the use of drones during the coronavirus crisis. Based on the review of literature, it indicated that people couldn't eliminate the virus impact yet, but they could alleviate the damage they caused. The current research has used interviews to collect data from five organizations involved in the mitigation of unknown-unknown risks, including the Ministry of Health & Community Protection, Dubai Executive Council, DEWA, Melaaha Drones, and ArabDrones. Moreover, a face-to-face interview was conducted by phones and e-mail conversations. As well as a literature review has helped in exploring the unknown-unknown risk method along with the use of Artificial Intelligence such as drones to assist in combating the Covid-19 pandemic. The descriptive qualitative research design has helped to test the hypothesis regarding its ability of drones to mitigate the unknown-unknown risk of Covid-19. The research results part indicated that drones are vital constituents of contingency planning. They have proven their value by going for the extra mile in saving costs and lives by incorporating drones technology in minimizing the effects of the crisis which was illustrated with some real examples. Also, the paper has proven the hypothesis by showing another real example on a drone company like ArbaDrone and how they assess, plan and mitigate unknown-unknown risks by following such a specialized program called RIO Project Program to measure and minimize the crisis impacts in the running company. Thus, drones have significantly helped countries such as the UAE to deal with the risks against Covid-19 through the elimination of infection risks with about 96% accuracy via computerized tomography scans. Finally, since the drones have contributed to international success in mitigating the Covid-19 pandemic and having an essential role in fighting the spread of the virus, so, it is very necessary to re-enforce the drone's experience to enhance the fight against coronavirus attracting other tools. Furthermore, extra studies still needed to give more bigger pictures about the impact of this coronavirus statistically to have more information about its influences on the global market. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.